Trust Arrow has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
Trust Arrow assists consumers by providing consulting services to assist clients with their Federal Student Loans. Like filing a tax return, you can seek Federal Student Loan consulting services without professional assistance and without charge at https://studentloans.gov/. Trust Arrow is Not Affiliated With or Endorsed By The U.S. Department of Education.
Trust Arrow is responsible for maintaining and protecting customer information under its control.
Information We Collect
We collect personally identifiable information, which is information that directly identifies an individual, such as first and last name, email address, IP addresses or other online contact information, or telephone number.
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
The customer information collected must be limited to those details necessary for the purposes identified by Trust Arrow Information must be collected by fair and lawful means.
Limiting Use, Disclosure, and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Trust Arrow is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Upon request, a customer shall be informed of the existence, use, and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information and may request that it be amended, if appropriate.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 18 years of age. Our website, products, and services are all directed to people who are at least 18 years old or older.
Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Trust Arrow.
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